Frequently Asked Questions
Got questions? We’ve got answers. Here’s everything you need to know about our snow removal services.
General Questions
Q: What areas do you serve?
We proudly serve [insert service area, e.g., neighborhoods, cities, or regions]. Not sure if you're within our coverage zone? Contact us to confirm!
Q: How do I sign up for snow removal services?
Simply select a package on our website and request a free estimate. We'll confirm your property details and finalize your plan quickly.
Q: When should I sign up for service?
It’s best to sign up before the snow season begins to secure your spot. However, we accept new customers throughout the season based on availability.
Q: Do you offer one-time snow removal?
Yes, we provide one-time snow removal services! Rates vary based on property size and snow accumulation. Contact us for pricing and availability.
Packages & Pricing
Q: What is included in each package?
Each package is designed to meet different levels of snow removal needs. Visit our Packages & Services page for a full breakdown of what’s included.
Q: What if my property is larger than the package’s coverage?
If your property exceeds the dimensions covered by your chosen plan, additional fees may apply. We’ll confirm this during the estimate process.
Q: Can I upgrade my package mid-season?
Yes! You can upgrade to a higher-tier plan or add extra services anytime during the season.
Q: How are prices adjusted for mid-season sign-ups?
If you sign up 1-2 months into the season, pricing may be prorated or adjusted based on the remaining season and snowfall intensity. Contact us for a custom quote.
Service Details
Q: How often will my driveway and walkways be cleared?
Our team clears snow within 12-24 hours after snowfall ends. For heavy storms, we may perform multiple visits to ensure safe access.
Q: Do you offer salting and de-icing services?
Yes! Salting and de-icing are included in our Preferred and Elite plans. These can also be added to the Essential plan or as needed.
Q: Can I request emergency snow removal?
Absolutely. We offer emergency snow removal services, including an Emergency Response Bundle for multiple visits. Additional fees apply.
Q: What if I have special requests for my property?
We’re happy to customize our services to meet your needs. Let us know your requirements during the estimate process.
Payments & Policies
Q: How do I pay for services?
We accept online payments via credit card, debit card, or other secure payment methods. Payment details will be provided when you sign up.
Q: Are there any hidden fees?
No hidden fees! We’ll discuss all potential costs, such as add-ons or oversized property adjustments, during the estimate process.
Q: What happens if I need to cancel my plan?
You can cancel your plan at any time. Refunds for unused services are subject to our cancellation policy, which we’ll share upon signup.
Q: Do you offer discounts or referral bonuses?
Yes! We offer early-bird discounts, referral bonuses, and seasonal promotions. Follow us on social media or subscribe to updates for special offers.
Still have questions?
Contact us at [insert email/phone] or fill out the Free Estimate Request form, and we’ll get back to you promptly.
